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Check with seller Customer Service & Sales Representative
- Location: Ho Chi Minh City, vietnam
Job Responsibilities
Inquiry Handling: Receive and resolve customer inquiries and support requests via the call center and website orders.
Escalation Management: Forward requests beyond scope to the appropriate department, track the resolution process until completion, and ensure timely feedback is provided to the customer.
Customer Satisfaction: Ensure all customer requests are addressed accurately and promptly to maintain high levels of satisfaction.
Sales & Consulting: Consult and promote mobile phones, laptops, electronics, home appliances, and relevant services based on customer needs.
Procedural Support: Assist customers with order placement, payment procedures, and company policies.
Issue Resolution: Proactively resolve arising issues and accommodate special customer requirements.
Job Requirements
Education: High School diploma (or equivalent) or higher.
Personality: Friendly, enthusiastic, and service-oriented.
Communication: Clear, pleasant, and easy-to-understand voice.
Knowledge: Basic knowledge of technology and electronic products; understanding of customer service principles.
Skills: Strong communication, persuasion, and problem-solving skills.
Technical Skills: Proficient in office computer applications.
Preferred: Experience in customer service or call center environments.
Working Hours
Rotating shifts (2 shifts/day, based on weekly management schedule).
One day off per week.
Shift 1: 08:00 – 12:00
Shift 2: 12:30 – 17:00
Shift 3: 17:00 – 21:00
Benefits
Work for one of Vietnam’s leading retail corporations.
A professional and expansive working environment.
Opportunity to gain experience and mentorship from seasoned professionals.
Full employment contract (labor contract) and benefits package.
Attractive year-end bonuses.
Useful information
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